Terms & Conditions

3.1 Clients (Users / Customers)

Clients may:

• Register and maintain a profile
• Book logistics vehicles by submitting pickup/drop location, goods details, and required vehicle type
• Track booking status, rate orders, and raise support requests

3.2 Drivers (Service Partners)

Drivers may:

• Receive booking notifications based on proximity & serviceability
• Accept or reject orders within platform-defined time constraints
• Upload vehicle photos for profile verification
• Receive earnings via Bank Transfer or App Wallet (after commission deduction)

3.3 Fleet Owners (Multi-Vehicle Managers)

Fleet Owners may:

• Register as individuals or businesses
• Manage multiple driver/vehicle profiles under Fleet Dashboard
• Receive and assign logistics bookings
• Receive consolidated daily settlements after commission deduction

4.1 Client Registration Requirements

Mandatory data: Name, Phone Number (OTP verified), Email ID, Password (encrypted storage), Location (optional or live for drivers)

4.2 Driver & Fleet Owner Verification (KYC Mandatory)

Collected & Verified documents:

• Driver License (DL)
• Vehicle Registration Certificate (RC)
• Commercial Permit Proof (if applicable)
• Vehicle Image Upload

Documents are stored confidentially with encrypted admin access, compliant with IT (SPDI) Rules, 2011.

4.3 Account Restrictions

• Accounts are non-transferable, non-assignable
• Fake, forged, or expired documents lead to immediate suspension
• Impersonation, scraping, hacking, or API abuse is strictly prohibited under Indian Cybersecurity Laws

5.1 Booking Flow

1. Client submits logistics request
2. Nearby drivers receive real-time notification
3. Driver must accept within limited time constraint
4. If no driver accepts OR non-serviceable location OR vehicle mismatch → request auto-cancelled
5. If driver accepts and reaches pickup, a service contract is formed between Client ↔ Driver/Fleet Owner, not the Company

5.2 Cancellation Fee

Charged only if Client cancels after driver reaches pickup location. Fee is non-refundable, governed under Company's internal partner policy accepted before registration.

6.1 Payment Methods

• Online Payments via Razorpay Gateway (RBI + PCI-DSS compliant)
• Cash Payment accepted if online mode fails
• Company does not store banking PIN or full card credentials

6.2 Commission & Earnings

• Commission is deducted before payout
• Accepted during registration by Drivers & Fleet Owners
• Fare logic remains Company confidential proprietary trade secret

6.3 Settlement Cycle

Drivers & Fleet Owners receive daily settlements via:

• NEFT
• UPI
• App Wallet Credits

Earnings reflect post-commission deductions

9.1 Speedo Express Liability

• Platform is provided AS-IS
• No liability for goods damage, accidents, delays, driver negligence, or fleet partner conduct

9.2 Partner (Driver/Fleet Owner) Indemnity

Partners indemnify Speedo Express against:

• Accidents
• Goods loss/damage claims
• Unsafe driving claims
• Regulatory/legal violations

9.3 Client Indemnity

Clients indemnify Speedo Express for:

• Fake bookings
• Illegal goods requests
• Payment fraud
• Harassment or platform misuse

13.1 OWNERSHIP OF PLATFORM ASSETS

All digital, technical, and creative components of the Speedo Express ecosystem are the exclusive property of SPEEDOEXPRESS PRIVATE LIMITED, including:

13.2 DATABASE & DATA RIGHTS

The Platform asserts full ownership of:

• Database structure, tables, field mappings, stored datasets
• Driver location index, booking pool data, fleet mapping matrix
• System-generated logistics network intelligence
• User behavior insights, delivery ratings, transaction audit trails
• App interaction analytics and stored communications

13.3 LICENSE GRANTED TO USERS

Speedo Express grants Users a limited, non-exclusive, non-transferable, revocable license strictly for accessing logistics booking and fleet management services.

Users DO NOT have rights to:

• Copy, clone, distribute, resell, modify, or create derivative interfaces
• Extract or rebuild database structures, logistics network logic, or app design concept
• Reverse engineer, decompile, disassemble, or attempt source reconstruction
• Scrape UI elements, content, driver data, API endpoints, or database records
• Use automation tools, bots, crawlers, or API replication scripts without written authorization

13.4 PROTECTION OF UI/UX AND DESIGN CONCEPT

The Company asserts full and perpetual ownership over the User Interface (UI), User Experience (UX), Design Language, and Interaction Framework. Even in cases where design files are accessible, the underlying design concept and visual system architecture are not licensed for external commercial replication.

13.5 TRADEMARK & COPYRIGHT ENFORCEMENT

The Company reserves the right to take action against any infringement, including:

• DMCA-style takedown notices
• Legal cease-and-desist directives
• Platform access termination
• IP blocking, device fingerprint blacklisting
• Civil or criminal action under Indian IT & Cyber laws
• Compensation claims for digital theft or design replication

13.6 CONFIDENTIAL BUSINESS & TECHNICAL SECRETS

The following remain strictly Company Trade Secrets:

• Fare computation matrix
• Commission percentages
• Driver payout formula
• Vehicle allocation engine logic
• Notification radius and priority distribution algorithm
• Backend admin decision rules for serviceability
• Logistics matching heuristics

13.7 SECURITY OF APP DATA & SYSTEM INTEGRITY

Users must not attempt to compromise platform integrity, including:

• Injecting malicious code, malware, ransomware, or payload scripts
• Intercepting network traffic, API calls, or database queries
• Tampering with app behavior, deep links, authentication, or wallet system
• Conducting penetration attempts, DDoS, load abuse, or data mining
• Using modified APK/IPA builds, patched apps, or proxy request tools